A Quality Move from a Quality Killeen Moving Company

The quality of a move is just as critical as the payment coupled with it, if not more. You don’t want to drop off your items to the custody of Killeen movers who aren’t keeping track of how sufficient their practices are. That’s a problem waiting to happen and increases the possibility of your possessions being banged up throughout transit. Here at A-1 Freeman Moving Group, we’ve got a big weight on confirming we give our clients with the most outstanding Killeen moving experience they can possibly have during an already hectic time.

customer service is critical in moving companies We carry out this as a result our Quality Assurance Program. A large share of our QAP is our Inside Performance Management (iPM). The iPM is a web-based, post-move survey that we give out to each of our customers so that we can get a good idea of how well we did throughout our methods. It has questions that deal with each step in the process beginning with the introductory sales call all the way till the final delivery. This empowers us to receive feedback directly from the people whose opinion most valuable, our clients!

We look over all of these answers in in turn to create an overall picture of how we’re doing. If we spot that there’s a part that’s experiencing some difficulties, we’ll be able to fix our process and solve the problem for the future. By continually bettering our systems, we’re able to stay on top of the food chain when it comes to providing dependable, superior customer service time and time again.

moving tools tape dispenser So when it comes to long distance moves, local moves, or any other moving needs you have, be sure you’re hiring a professional moving company that has a strong plan to maintain and increase the quality they deliver. A-1 Freeman Moving Group can help you with this, and you can get started with a completely free moving estimate.

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