The A-1 Freeman Moving Group Difference for Employee Relocation We recognize what businesses like yours want first and foremost from a moving company, having conducted better than 1,000 interviews and focus-group sessions – in addition to relocationg hundreds of companies and thousands of employees over the years: You want to set up your corporate relocation yourself. You want to know that your employees will receive the very best care from us throughout the move. You want a detailed invoice from us. You want objective reporting on the quality of our relocation services and how fastidiously we delivered them. Because of this, we’ve developed what we’ve dubbed our “Silent” Employee Relocation Service. What it means to silence is the overwhelming cannonade of information and update requisitions as well as complaints companies like yours too often receive from their employees as a standard corporate move is underway. And in carrying out this silent service, we’ve gone the extra mile to insure there’s nothing usual about a corporate move performed by A-1 Freeman Moving Group! Here’s How We’ve Distinguished Ourselves Accountability Clearly announcing ourselves as a key contact with your employees and ensuring they understand that we accept personal responsibility for making their transfer an exceptional one Delivering on each promise we make Serving as an extension of your company: an "on-staff" mover Offering accurate definitions of our services and living up to your employees’ demands Move Policy Management and Adherence Employing our proprietary Move Management Technology to take account of and support your relocation policy and so reduce the number of calls you receive from employees throughout the move Doing our client profile of your firm, which details virtually every relocation essential, before we agree to the first move Constantly referencing the client profile in order to conclude whether a specific move service is "Always Authorized" by you, is up to us to "Use Our Discretion" in performing, demands that we "Call for Authorization", or is "Never Authorized" Seeing that we completely understand you, our client, and your desires in advance of our move relationship Keeping all the latest contact, policy, and contract files up to date and close at hand Employee Education Giving you comprehensive explanations of how we perform our services and what our Move Concierges will be responsible for Making a kick-off call that spells out ... moving fundamentals Our In-Home or Video Inventory Process insurance coverage shipment dates and spreads Corporate Move Policy how we help children and families with various aspects of the move Sending our Move Concierges to meet personally with your relocating families to determine and understand their needs, review the move process, and give a precise estimate of their personal effects Communication Keeping in constant communication with your moving employees to keep needless calls from reaching your ears Providing 24-hour-a-day Move Concierge assistance Providing move status updates online 24 hours a day Having your Move Concierge communicate more than 70 times with you, your relocating employees, and others who’ll make certain your employees will have a headache-free relocation Continuing communication – even through final claims resolution, in the event claims are presented Proactive Customer Service Dedicating ourselves to keeping you and your employees updated and at ease while their move is underway Deploying our move management technology to recognize credible snafus before they develop Providing up-front employee education and communication to prevent misgivings and assure peace of mind Responsiveness Making an introductory call to your relocating employees within 24 hours Swiftly returning calls to you and your transferring employees Being on-call for your and your employees 24 hours a day, 365 days a year Evaluation and Reporting Fastidiously monitoring our quality overall and the performance of each A-1 Freeman Moving Group employee who comes in contact with you and your employees during the move Following up after the move with a telephone survey of your relocated employees Evaluating each and every stage of the move when it’s done Posting the results of our analysis on your website – honest results that let you gauge our performance against your quality standards and help us focus on constant service delivery enhancement Total Quality Control Providing it on the basis of experience showing that the surest way to keep your relocating employees from phoning or emailing you with problems is not to have problems to begin with Insuring that we maintain a staff of superior people ready to assist you as you get your company and your employees relocated read what others have said about us Request a free quote